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Privacy Policy

Introduction

As an independent sole-trader I am committed to safeguarding the privacy and personal data of individuals, including children and young people who may use my services. This privacy policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

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Who We Are

We provided bespoke support to families and resources for children and young people using augmentative and alternative communication systems.

​Website: Accessible Learning
Email: accessible_learning@icloud.com

 

What Personal Data We Collect

We may collect and process the following personal data:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Health information (including dietary requirements, allergies, and SEN details)

  • Website usage information (e.g. cookies, user journey)

  • Photographs and video recordings (e.g. to aid in resource development)

  • Information related to compliments or complaints

 

Purposes of Processing

We process your personal data for the following reasons:

  • To provide educational and communication services

  • To customise learning resources for individual students

  • To manage invoices, accounts, and purchases

  • To engage with schools or professionals where contracted

  • To fulfil safeguarding obligations

  • To improve our website and communication services

 

Lawful Bases for Processing

We rely on the following lawful bases:

  • Consent – e.g. using photos to create personalised resources, and storing sensitive information with your permission

  • Legitimate Interests – creating tailored resources that enhance a learner’s experience and ensure effective service delivery

  • Legal Obligation – where we are required to retain data for safeguarding or professional record-keeping purposes

 

Legitimate Interests Assessment

Where legitimate interest is relied upon, we have conducted a balancing test to ensure the benefit (e.g. creating tailored educational resources using photos or history) outweighs any potential risk to privacy. Data is only used in ways necessary for our service, and not beyond what is expected or appropriate.

 

Information About Children

We do collect and use personal information about children, including photographs and health or learning needs, for the purpose of providing individualised support. All such processing is conducted with parental or educational authority involvement, and handled sensitively.

 

Where We Get Your Data

We may receive personal information:

  • Directly from the individual or their parent/guardian

  • From schools, colleges, or professionals contracting our services on behalf of the child

 

Sub-Processors and Systems

We use the following systems to manage personal information:

  • Coconut – financial tracking

  • BeeInvoicing – for generating and managing invoices

  • Smartbox – for remote access to grid communication software to adapt and support AAC users

  • Accountant – for financial compliance and reporting

 

Sharing Personal Information

We may share personal data with:

  • Schools or educational professionals (where we are contracted to support a student)

  • Organisations we are legally required to inform for safeguarding purposes

  • Legal and professional advisors

  • Other consultants where needed for support delivery or safety reasons

 

Retention Schedule

We retain personal information only for as long as necessary for its intended purpose, or as long as required by law, professional standards, or safeguarding protocols.

 

International Transfers

Some of the systems we use may transfer or store personal data outside of the UK. Where this occurs, we ensure that your data is protected using appropriate legal safeguards.

 

These may include:

  • Adequacy decisions (where the destination country is recognised as having equivalent data protection laws)

  • Standard Contractual Clauses (SCCs) issued by the ICO or European Commission

  • International Data Transfer Agreements (IDTAs)

  • Other legally approved mechanisms that ensure an equivalent level of data protection

We regularly review our data transfer arrangements to ensure your personal information remains secure and protected.

 

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to certain types of processing

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

How to Complain to the ICO

If you are concerned about how your personal data is being handled, you have the right to raise a complaint with the Information Commissioner’s Office (ICO):

  • Website: www.ico.org.uk

  • Helpline: 0303 123 1113

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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